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Improved signature matching process

At CFS, we’re committed to positive change. You’ve asked us to make your life easier with smarter processes, greater transparency, seamless service, and we are taking the steps to get this done.

You have told us signature mismatches takes extra time for you to sort out. One step we’ve taken to fix this is the introduction of SMS alerts to clients for requests made through FirstNet. This enables us to streamline the way we process requests submitted through FirstNet Adviser, which significantly reduces signature mismatches and support calls you receive and reduces delays.

SMS alerts will let your FirstChoice clients know when a particular transaction has been requested, so if there are any concerns, or your client is unaware of the request, they can reach out to you.

The forms submitted through FNA that we'll send SMS alerts for are:

  • Withdrawals to a new bank account,
  • Updates to their bank account details,
  • New ASFs or increases to existing ASFs,
  • Requests to appoint a Power of Attorney, and
  • Requests to transfer or accept units.

 

We recommend you ask your clients to keep an eye out for these new text alerts and check their mobile details are up to date. Text alerts start from June this year.

Stay tuned for similar signature matching and SMS alerts process for FirstWrap in the coming weeks.

Here’s an example of the SMS alerts your clients will receive.

Here’s an example of the SMS alerts your clients will receive

Please note: Clients will be notified of transactions via email when a mobile number is unavailable and Death Benefit Nominations require a certified ID.

We’re here to help

If you have any questions please speak with your local Business Development Team or call us on 13 18 36 (Monday to Friday, 8am – 7pm, Sydney time).

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