THIS SITE IS INTENDED FOR ADVISER USE ONLY

By clicking through to the Investments or Platforms site below you confirm that you are a licensed adviser operating under an Australian Financial Services License.

 

Be aware of scams involving Coronavirus!

Visit the Stay Smart Online website for information about Coronavirus scams and how to stay safe. If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help. Additionally, you can visit the Moneysmart website for more information on how to spot a scam.

Note: we will never ask for your password for your Colonial First State account. Please be vigilant and double check any emails  or phone calls you receive about pension, super or investment accounts.

We’re here to help.

Phone enquiries Monday to Friday, 8am to 7pm (Sydney time)

You’ll find convenient options for contacting us listed below.

Do you need access to an interpreter? Please ask us at the beginning of the call to arrange this service for you.

 

MEMBERS

Contact your financial adviser or:

Phone: 13 13 36

Overseas: +61 2 8397 1100

Address: GPO Box 3956 Sydney NSW 2001
or
Reply Paid 27 Sydney NSW 2001

FIRSTCHOICE EMPLOYERS

If you have a plan adviser, please call them direct or:

Phone: 1300 654 666

Overseas: +61 2 8397 1100

Address: GPO Box 3956 Sydney NSW 2001
or
Reply Paid 27 Sydney NSW 2001

NATIONAL RELAY SERVICE

If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can call us via the National Relay Service (NRS).

FIRSTWRAP MEMBERS

Contact your financial adviser or for:

Super
Phone: 1300 769 619

Email us: firstwrap@cfs.com.au

Insurance
Phone: 1800 113 116

Address: Locked Bag 3460 GPO Melbourne VIC 3001

Overseas: +61 3 8518 8420

If you do not have a financial adviser:
phone13 13 36

Financial advisers

Phone: 13 18 36

If you do not have a financial adviser:
phone13 13 36

ESSENTIAL SUPER MEMBERS

Phone: 13 4074

Overseas: +61 2 9303 3000

Visit: commbank.com.au/super

Address: GPO Box 3912 Sydney NSW 2001
or
Reply Paid 86495 Sydney NSW 2001

MEDIA ENQUIRIES

Colonial First State Media Centre

COMPLAINTS POLICY

If you have a problem or a complaint, please contact us so we can fix the problem. You can call us or Submit Feedback or see our Complaints Policy.