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Help with your online access
Follow our step-by-step guides to help you manage your accounts online
The CFS app
Join over 300,000 members who use our app to track their super, pension and investments. To get started, download the CFS app from the App Store or Google Play.
Need online access? Get set up in minutes!
Create your account
Once you've downloaded the app, tap ‘Create a new account’ and enter your Member ID (OIN). Don’t know your Member ID? Tap ‘Find my Member ID’ to retrieve it.
Verify your identity
Enter your date of birth. We’ll send a 6-digit code to the mobile number registered to your account. Enter the code to confirm it’s you.
Create a strong password
Keep your account secure by creating a unique password that’s hard to guess. Avoid personal details and never share it.
Log in
Tap ‘Login’, then enter your Member ID and the password you just created.
FirstNet online account
Stay in control of your super and investments from your laptop or desktop with FirstNet, it’s easy to use and secure.
Need online access? Get set up in minutes!
Create login details
You’ll need your Member ID (OIN), postcode, and date of birth.
Your Member ID is shown in the top-right corner of your latest statement. Can’t find it? Retrieve your Member ID.
Verify your identity
For your security, we’ll send a 6-digit code to your registered mobile number. Prefer email? You can choose to have the code sent to your registered email address instead.
Create a strong password
Keep your account secure by creating a unique password that’s hard to guess. Avoid personal details and never share it.
Accept our T&Cs
Once you’ve accepted the T&Cs, you’re ready to log in and manage your accounts anytime, anywhere.
More step-by-step guides
How to view your statements on Firstnet
- Log in and select the account you want to view.
- Click Statements at the top of the page.
- You can view your statement online or download it as a PDF.
How to download a customer report
- On the statements page, click Create Report.
- Choose your preferred date range (from account opening to today) or select one of the preset ranges.
- Click Create Report again. If you have an email on file, you’ll receive a notification when the report is ready.
- Retrieve your custom report from Documents.
How to withdraw funds on on FirstNet
- Log in to your account using your Member ID (OIN) and password.
- On your dashboard, select ‘Withdraw my funds’ under the product name. If you have multiple accounts, choose your pension account first.
- Decide how much you’d like to withdraw. The amount will be paid into your pension payment account.
How to withdraw fund via the Mobile App
- Login to the CFS app.
- Tap MyCFS.
- Select ‘Withdraw my funds’ under the Account menu. If you have multiple accounts, choose your pension account first.
- Decide how much you’d like to withdraw. The amount will be paid into your pension payment account.
BPAY
- Visit our guide on how to top up your super or investments via BPAY.
Email your super details to your employer
- Log in to the CFS app.
- From the Overview page, tap ‘Grow my super’.
- Select ‘Share details with employer’ and enter your employer’s email address so they can start making contributions to your CFS super
How to update your contact details in FirstNet
- Log in to FirstNet.
- Select ‘My Profile’ from the top navigation menu.
- Click ‘Edit my contact details’.
- Verify your identity with a one-time passcode (OTP).
- You can update your email, phone number, residential address, and mailing address.
How to update your personal details in the mobile app
- Log in to the CFS app.
- Tap MyCFS.
- Go to Personal details.
- Scroll to the bottom and select ‘Edit Personal Details’.
- Verify your identity with a mobile code.
- You can update your email, phone number, residential address, and mailing address.
We're here to help
Get in touch
Get in touch with us online or call us 8:30am to 6pm (Sydney time) Monday to Friday.
Find the right advice option
Our dedicated team can help you choose from a range of different financial advice options.
Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments.
Information on this webpage is provided by AIL and CFSIL. It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at https://www.cfs.com.au/tmd which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the PDS and FSG at www.cfs.com.au or by calling us on 13 13 36.