Simply log in to your account using your Member ID (OIN) and password. If you’re not sure how to log in, see our FAQs to find your login details or set up your FirstNet account.
Suggested Search
Popular
Quick Links
Manage your pension payments
Take charge of your retirement and manage your pension with confidence and ease. Make sure your details are up to date so we can stay in touch with important information.
What would you like to do?
You can update your pension payments either online through our portal, or by downloading a form to complete and return.
Update your payments online
You can update your pension payments online in just four steps.
-
-
Choose ‘My account’ in the menu at the top of the page.
-
Select ‘Manage my Account’ followed by ‘Pension Payments’.
-
Choose ‘Update my Pension Payments’ and select your new amount and frequency.
Update your payments via form
-
Gather everything you need
- Your CFS pension account number.
- Access to a printer to print out the appropriate form.
-
Log in to your account using your Member ID (OIN) and password. If you’re not sure how to log in, see our FAQs to find your login details or set up your FirstNet account.
-
Read the form's instruction carefully and fill in all the relevant fields
-
Print out, sign and date the form
-
Return your form to us
You can either:
Return Documents Online
By using our secure online system FirstNet, click here to log in. Once logged in, select e‑Post or My Account, and select e-post a request or upload scanned form.
Or
Post
Colonial First State
GPO Box 3956
Sydney NSW 2001
Important things to know about changing your payment frequency
You can request changes to your pension payments but certain government rules apply:
- You must receive at least one payment in each financial year (1 July – 30 June).
- You must withdraw a minimum pension amount, which changes each year based on your account balance and age.
- If you’re age 60 or over, you generally don’t pay any tax on your pension payments.
- For some people, changing your level of pension payments may impact your entitlement to social security payments and other government benefits so it’s a good idea to talk to a financial adviser before taking action.
-
Simply log in to your account using your Member ID (OIN) and password. If you’re not sure how to log in, see our FAQs to find your login details or set up your FirstNet account.
-
Choose ‘My account’ in the menu at the top of the page.
-
Select 'Bank account details' in the left hand menu.
-
Select and download the relevant form, and follow the instructions to return it to us.
You can either:
Return Documents Online
By using our secure online system FirstNet, click here to log in. Once logged in, select e‑Post or My Account, and select e-post a request or upload scanned form.
Or
Post
Colonial First State
GPO Box 3956
Sydney NSW 2001
Our digital pension withdrawal lets you access your funds when you need them, safely and easily.
Three simple steps to withdraw funds from your pension digitally
-
Simply log in to your account using your Member ID (OIN) and password. If you’re not sure how to log in, see our FAQs to find your login details or set up your FirstNet account.
-
On your dashboard, select "Withdraw my funds" under the product name. If you see multiple accounts, you'll need to select your pension account first.
-
Decide how much you'd like to withdraw, and select how you'd like to withdraw the funds.
If you prefer, you can also make a pension withdrawal through our paper form by following the steps below.
Steps to withdraw funds from your pension via paper form
-
Gather everything you need
- Your CFS pension account number.
- Access to a printer to print out the appropriate form.
-
Log in to your account using your Member ID (OIN) and password. If you’re not sure how to log in, see our FAQs to find your login details or set up your FirstNet account.
-
Read the form's instruction carefully and fill in all the relevant fields
-
Print out, sign and date the form
-
Return your form to us
You can either:
Return Documents Online
By using our secure online system FirstNet, click here to log in. Once logged in, select e‑Post or My Account, and select e-post a request or upload scanned form.
Or
Post
Colonial First State
GPO Box 3956
Sydney NSW 2001
Important to know about withdrawing from your pension
If you’re aged 60 or over, any pension payments or lump sum withdrawals from your pension are generally tax free. In other cases, tax may vary depending on a number of factors including whether you elect to receive an additional pension payment or lump sum withdrawal.
The choice to receive an additional withdrawal and whether it’s a pension payment or lump sum could also impact your entitlement to social security payments and other government benefits, so it’s a good idea to talk to a financial adviser before making a withdrawal.
Remember, too, that we can’t reverse a withdrawal request (or change the withdrawal type) once we’ve processed it.
How would you like us to pay your withdrawal?
You can receive your payment as:
- a lump sum
- an additional payment on top of your regular one
- a rollover to an account at another financial institution.
If we receive your correctly completed withdrawal request form before 3pm on a business day, we’ll use the exit unit price calculated at the close of business on that day.
Unit prices represent the value of one unit in a fund. Unlike share prices, which fluctuate in real time while the market is open, unit prices are calculated once daily by dividing the value of a fund’s assets (minus fees, expenses and taxes) by the number of units on issue.
Making your withdrawal
To complete the withdrawal request form you’ll need:
- your CFS pension account number
- the names of the investment options where your pension is invested
- your bank account details if you want to receive your withdrawal as a bank deposit
- your account details at another financial institution if you want your withdrawal paid there.
If you need to update your mobile phone number
For security reasons, you need to call us to do this on 13 13 36 (8:30am – 6pm, Monday to Friday, Sydney time).
If you want to update your name
Please complete a change of details form, making sure to attach the certified documents requested when you return it to us.
Steps for updating your other personal details
-
Gather everything you need
- Your Member ID (OIN)
- Your FirstNet password
- The mobile phone that is linked to your account.
-
Log in to your account using your Member ID (OIN) and password. If you’re not sure how to log in, see our FAQs to find your login details or set up your FirstNet account.
-
Choose ‘My Profile’ in the menu at the top of the page
-
Choose ‘My details’ in the menu on the left side of the page
This will take you to a page where you can see your existing details, including the email address on your account.
-
Choose ‘Edit my contact details’ and ‘Generate FirstNet code’ before updating your details
This will send a unique code to your registered mobile phone number. If you don’t have a registered mobile phone number on your account, call us on 13 13 36 (8:30am – 6pm, Monday to Friday, Sydney time).
-
Enter the unique code and choose ‘Submit’
-
Update your information and choose ‘Update my details’
What happens now?
You’ll be able to see the changes live in your online account, and we’ll also send you a confirmation letter.
Need to reset your online account password?
Thank you. You’re all done.
To learn about other ways of managing your pension account, visit our FAQs page or give us a call on 13 13 36.
Paper statements aren’t for everyone – whether you’re sick and tired of clutter or just want to cut back on waste, our paperless online statements are a convenient alternative.
All your statements are stored online in one location and can be accessed anytime, anywhere you can log into your account.
-
Gather everything you’ll need
- Your Member ID (OIN)
- Your FirstNet password
- Access to the mobile phone number that is linked to your account.
-
Log in to your account using your Member ID (OIN) and password. If you’re not sure how to log in, see our FAQs to find your login details or set up your FirstNet account.
- For pension or investment: choose ‘My Profile’ in the menu at the top
- For super: choose ‘My Profile’ on the arrow near your name at the top
-
Choose ‘Communication preferences’ in the menu on the left
-
Choose ‘Edit my communication preferences’ at the bottom
-
Choose ‘Generate FirstNet code’ before updating your details
This will send a unique code to your registered mobile phone number. If you do not have a registered mobile phone number on your account, call us on 13 13 36 (8:30am – 6pm, Monday to Friday, Sydney time).
-
Enter your unique code and choose ‘Submit’
-
Choose ‘Email’ instead of ‘Mail’ and choose ‘Update my preferences’
-
Double check we have your correct email address
-
Choose ‘My details’ in the menu on the left
-
Choose ‘Edit my contact details’ to see or update your email address
-
Choose ‘Update my details' or ‘Cancel’ if no change is made
Thank you. You’re all done.
To learn about other ways of managing your pension account, visit our FAQs page or give us a call on 13 13 36.
Account FAQs
Visit the FirstNet log in page and enter your Member ID (OIN) and password.
If you’ve forgotten your password, go to reset your FirstNet password and we’ll identify you using your Member ID or account number and then send you a code to reset your password.
Make sure we always have your latest contact details in case we need to get in touch with you or send you something.
While you’re welcome to call us to update your details over the phone, you can also make some of these changes yourself online.
For security reasons, you’ll need to complete the Change of details form to update your account name, contact number, bank account details or tax file number.
Your Member ID (OIN) is the username to access your account online, along with your password.
If you don’t know your OIN, you can retrieve it online. You’ll need to give us a few details about your account, and enter the security code that we send to your linked mobile phone number.
You can find your 12-digit account number online by logging into FirstNet or the CFS app. You’ll see your account number on your dashboard after you log in.
Alternatively, you can find your account number on the top right-hand corner of your latest account statement. We would have sent this to your email or postal address (depending on your communication preferences).
You can manage your super or investments online or in the CFS app:
CFS app
Online
CFS app
Our app is available for iPhone and Android smartphones.
Log in securely using Touch ID or Face ID (for iPhones) or Fingerprint ID (for Androids). Or you can use a password if you prefer.
The CFS app is available for all FirstChoice members.
Online
FirstNet is our secure online portal. You can access it via the CFS home page.
Log into FirstNet with your Member ID (OIN) and password.
Here are some of the ways you can self-service your accounts:
Check your super balance
View and download your statements
Update your personal details
Nominate a beneficiary for your super
Tell your employer where to pay your super
Check what type of insurance you have in your super and your level of cover
View the complete transaction history for your super account
Open a new account (online portal only)
Switch investments
Use the ‘SuperMatch’ tool in FirstNet to find your other super accounts (see Consolidating super).
Upload and submit forms using FirstNet’s e-Post functionality.
What’s next?
Speak to an expert
Our dedicated team of retirement specialists can provide general advice and help with a range of topics related to your retirement.
Retirement Planning
Create a strategy for your wealth that helps you retire with financial freedom, security, and purpose.
Account-based pension
Trusted advice from expert advisers empowering you to make confident financial decisions.
We're here to help
Get in touch
Get in touch with us online or call us 8:30am to 6pm (Sydney time) Monday to Friday.
Find the right advice option
Our dedicated team can help you choose from a range of different financial advice options.
Download mobile app
Track your balance and see your transaction history from anywhere.
Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments.
Information on this webpage is provided by AIL and CFSIL. It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at https://www.cfs.com.au/tmd which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the PDS and FSG at www.cfs.com.au or by calling us on 13 13 36.