Keep your account secure
Keeping your details up to date helps ensure your account remains secure and fully operational.
From time to time, we may ask you to confirm or update your personal details. This is to keep your account safe and help us meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
Confirming your details helps us protect your account by:
- enabling us to verify activity and provide important updates
- reducing the risk of fraud or unauthorised access
- ensuring your account information remains accurate.
Important: You may still need to re-verify your details even if nothing has changed as we need to confirm your information is correct and up to date. If you don’t complete the request, we may place transaction restrictions on your account until it’s done.
What you need to provide
We’ll let you know exactly what’s needed during the verification process. You may be asked to confirm information such as:
- full name
- date of birth
- residential address
- contact details
- other personal or account-related information like your occupation and your source of wealth.
You may also need to provide details from a government issued ID, such as:
- driver licence
- passport
- Medicare card.
How to verify your details
Use the CFS app (fastest option)
For most members, this is the quickest way.
- Follow the prompts in the app.
- Complete any extra steps if asked.
- Most people finish in a few minutes.
If you don’t have the app:
Download the app
Use the Verification of Details form
Use this form if you have been asked to if you have been asked to verify personal details, and if:
you prefer not to use the CFS app, or
you’re verifying your own details in your role as a representative for a member, or
you’re verifying a member’s details on their behalf, in your capacity as a Power of Attorney.
What happens if you don’t complete the verification
If you don’t confirm required details with us by the due date provided to you, we may place transaction restrictions on your account. This means:
- you may not be able to receive or make certain payments on your account,
- some transactions may not be processed,
- payment requests (including direct debits) may be declined.
These restrictions stay in place until all required details are verified.
Download the CFS app
Frequently asked questions
We must keep your information up to date and re-verify it from time to time. This helps us protect your account, ensures we can contact you if needed, and meet our obligations under the Anti-Money laundering and Counter-Terrorism Financing Act 2006. All financial institutions operating within Australia are required to collect and maintain this information.
We'll be contacting members in stages over time. If you haven't received a request yet, there's no need to do anything right now. If you hold a joint account, you and the other account holder may receive a verification request at different times.
If you use the CFS Mobile App, it usually only takes a few minutes. Only in special circumstances or when using the form it may take longer, due to processing times.
Contact us before you respond to the request. We can confirm if the request is legitimate.
What we may ask for during the verification process:
- Confirmation of your name, date of birth, address and contact details.
- Occupation and source of wealth (such as salary, assets or other)
- Details from a government issued ID document
What we never ask for:
- We will never ask you to share your CFS account details or your bank details.
- When asking you for your source of wealth we never ask you for your account balance or any dollar amounts.
Please also read how we protect your personal information.
You will need to enter details from up to two forms of ID such as:
- Australian driver license
- Medicare Card
- Australian passport
- Australian Visa (foreign passport)
- Centrelink card
If you have issues with confirming your personal details online, please call the phone number that is listed in the letter or email.
Yes. We use secure systems to protect your information, and any identification documents you provide are handled in accordance with our privacy and legal obligations.
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Get in touch with us online or call us 8:30am to 6pm (Sydney time) Monday to Friday.
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Disclaimer
Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments.
Information on this webpage is provided by AIL and CFSIL. It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at https://www.cfs.com.au/tmd which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the PDS and FSG at www.cfs.com.au or by calling us on 13 13 36.