We have made an important update to our Privacy Policy to include the way we use customer mobile numbers and email addresses for Multi-Factor Authentication (MFA) security validation purposes. MFA is when you use two or more pieces of information to verify your identity when you access your account. We are making these changes to further protect your personal data and add an extra layer of protection against unauthorised access to your account. 


The updated Privacy Policy came into effect on 1 March 2024. You can view this change in section 5 of our Privacy Policy.


The following sentence replaces all existing reference to the collection of mobile and email details in all our applications.

By providing your email address and mobile number you are consenting to receive important information about your account including statements, transaction confirmations, significant event notices, education and market updates via email, your account online, SMS, mobile phone app or other electronic means. You are also consenting to receive marketing communications about our products and services.


Please note, you are able to change your communications preferences at any time via your secure online login or by calling us on 13 13 36. However, you are unable to opt out of receiving communications which we are required to send you by law.


Your contact details will also be used for security validations and to provide secure access to your account. For more information refer to the CFS Privacy Policy, which is available on our website at cfs.com.au/privacy.

We’re here to help 

For more information about these changes, please refer to our Privacy Policy or call us on 13 13 36, Monday to Friday, 8:30am – 6pm, Sydney time. 

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Colonial First State Investments Limited ABN 98 002 348 352, AFS Licence 232468 (Colonial First State) is the issuer of super, pension and investment products. This document may include general advice but does not take into account your individual objectives, financial situation or needs. You should read the relevant Product Disclosure Statement (PDS) carefully and assess whether the information is appropriate for you and consider talking to a financial adviser before making an investment decision. A PDS for Colonial First State’s products are available at colonialfirststate.com.au or by calling us on 13 13 36.