Romance scammers build emotional trust by seeming attentive and expressing intense feelings, but money requests follow, often disguised as financial emergencies, travel costs or investment opportunities.
Romance scams remain a top source of fraudulent financial loss for Australians, according to a new report from the National Anti-Scam Centre. As one CFS customer’s near miss shows, these scams are often highly personal and can result in big losses. Here are the signs an online relationship may be a scam.
Australians lost almost $140 million to romance scams in Australia in 2025, according to the National Anti‑Scam Centre’s (NASC) latest Targeting Scams report1. That makes romance scams the third most costly type of scam nationally, despite being reported less often than phishing or fake invoices.
What sets this type of scam apart isn’t just the lost money – these scams are often long‑running, highly personal and devastating for the people affected. Understanding how they work – and how they are evolving – is key to helping Australians protect themselves.
A romance scam occurs when a scammer creates a fake romantic relationship to build trust, emotional dependence and credibility with the goal of extracting money.
These scams are usually not quick or obvious. Instead, they are emotionally driven and may be long-running, with scammers investing time to build relationships. They may encourage reliance, affection and loyalty, while discouraging victims from sharing details of the relationships with friends or family.
The resulting emotional attachment can make it harder to recognise warning signs, or to walk away once doubts begin to emerge.
That was almost the case for CFS customer Ronnie – we’ve changed his name to protect his identity – who found himself targeted during a time of intense personal loss after the recent passing of his wife.
We had received a request to withdraw $30,000 from Ronnie’s account. Ronnie's financial adviser confirmed the activity was unusual for this customer, and our online fraud team acted to stop the money from leaving his account.
We later established that Ronnie had requested the withdrawal himself. However, he did so after meeting someone purporting to be a widow on an online community for people who were grieving the loss of a life partner.
The online community appears to be genuine. However, the ‘widow’ who made contact with Ronnie had shared a story about how she had recently lost her husband and was struggling to pay his funeral bills.
Ronnie had meanwhile realised he was being scammed.
“In this case, a genuine customer was deceived and almost fell victim to a romance scam,” a member of our online fraud team says.
“He met a female online. There was a romantic or a compassionate connection, and he was sending money to them.
“These are sensitive situations because with technology such as AI, scammers are becoming more sophisticated, and the approaches they make to people often seem very real.”
Most romance scams follow a similar pattern:
1. Initial contact
This is often made through:
Scammers often use fake profiles with stolen photos and carefully crafted backgrounds to appear trustworthy and appealing. In Ronnie’s case, contact came through a genuine online community website.
2. Building emotional trust
The scammer quickly forms a strong emotional bond, often:
3. Moving off the platform
Victims are encouraged to move conversations away from public platforms to private messaging apps, reducing the chances of detection.
4. Requests for money
Once trust is established, requests for money begin. These are often framed as:
The requests may start small but can escalate quickly. In Ronnie’s case, the person who contacted him claimed to be a widow struggling to pay bills.
Are you in an online relationship you’re not sure about? Scamwatch’s online relationship tool can help you assess it for red flags.
While romance scams are reported less often than some other scam types, their impact is outsized, as the NASC report shows1:
Because victims often feel embarrassed or emotionally conflicted, many cases go unreported, meaning the true cost may be even higher.
Romance scams rely on emotional pressure. Common warning signs include relationships that become emotionally intense very quickly, requests to move conversations off public platforms, or repeated reasons for not meeting in person or via live video.
Financial red flags include sudden crises, “once-in-a-lifetime” investment opportunities, requests for secrecy or urgency, and requests for money, gift cards, or help moving funds.
If something feels rushed, secretive or emotionally pressuring, it’s worth pausing – particularly before sending any money.
Artificial intelligence is increasingly being used to make romance scams more convincing. Scammers can now generate realistic profile photos, tailor emotionally persuasive messages and maintain multiple conversations at once.
More concerningly, AI-generated voice messages and video content can be used to simulate real people, making it harder to rely on appearances alone. While these tools can make scams more persuasive, the scammer’s goal remains the same: manipulate emotions and extract money.
Romance scams are evolving alongside technology and consumer behaviour. Recent trends include:
These changes make early awareness and getting an outside perspective more important than ever.
No matter how convincing or emotionally real a relationship feels, some principles are worth holding onto:
If something doesn’t feel right, report it early, even if no money has been lost.
Remember: Stop. Check. Protect.
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1 Targeting Scams: Report of the National Anti-Scam Centre on scams data and activity 2025, published March 2026.
Disclaimer
Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments.
Information on this webpage is provided by AIL and CFSIL. It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at https://www.cfs.com.au/tmd which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the PDS and FSG at www.cfs.com.au or by calling us on 13 13 36.