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How Colonial First

How Colonial First

State Protects your information

State Protects your information


We use every means possible to make sure the personal information you give us is safe so it can’t be misused,changed, lost or accessed without authorisation.

We have strong security measures in place, and we follow strict guidelines and policies when it comes to customer data. We regularly review and update these policies to make sure we keep up with the latest developments in cybersecurity.

How we keep your information safe

  • Only authorised people can access our computer systems
  • Users can only access the information they need
  • Employees use unique passwords that are changed regularly
  • Sensitive data is stored and transmitted in an encrypted form
  • We use firewalls, intrusion detection systems and virus scanning tools
  • We use secure networks or encryption when we outsource data
  • We provide secure storage for physical records
  • We prevent unauthorised access to your information with alarms, cameras and guards
  • When we no longer need information, we ensure it is effectively destroyed


CFS information handling and classification

If you receive communication from CFS, you may notice a classification label displayed.

Information classification is extremely important in building a secure organisation. Data is classified according to the risk that unauthorised disclosure would involve. The higher the classification, the more sensitive the information and the more stringent the requirements around collecting, storing and transmitting it.

At CFS we have five information classifications. In descending order these are:

  • Highly Protected
  • Customer and Personal
  • Confidential
  • Group Use Only
  • Public

If you are a CFS customer, this means that from time to time we may take a bit of extra time and precaution in communicating with you if that communication contains sensitive information. This is to make sure the right security measures are applied to keep this information safe.

If you are a supplier or contractor to CFS, you should refer to your legal agreement which covers your obligations to appropriately protect our information and reach out to your primary business contact if you have specific questions.

CFS staff members and all partners of CFS are required to be familiar with obligations relating to classified information.


Want to find out more

If you’d like more information about how Colonial First State keeps your personal information secure, talk to your financial adviser or call us on 13 13 36, Monday to Friday, 8am to 7pm, Sydney time.

For more information on Cyber Security, talk to your Adviser.


Information on this webpage is provided by Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) and Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL). It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances.  You can find the Target Market Determinations (TMD) for our financial products at, which include a description of who a financial product might suit. You should read the Financial Services Guide (FSG) available online for information about our services. This information is based on current requirements and laws as at the date of publication. 

Tax considerations are general and based on present tax laws and may be subject to change. You should seek independent, professional tax advice before making any decision based on this information.

AIL and CFSIL are not registered tax (financial) advisers under the Tax Agent Services Act 2009 and you should seek tax advice from a registered tax agent or a registered tax (financial) adviser if you intend to rely on this information to satisfy the liabilities or obligations or claim entitlements that arise under a tax law.