Each year, along with other superannuation fund Trustees, we're required to publish the results of an annual member outcomes assessment for each of our products. This assessment shows how we’ve promoted the financial interests of our members over the prior financial year.
MEMBER OUTCOMES ASSESSMENT – APPROACH
Each year we set, and then assess ourselves against, a number of key focus areas we believe are important in providing a high quality
superannuation fund. We’ve completed a three-step evaluation process to assess our performance against the key focus areas:
- Product comparison
We’ve compared FirstChoice Personal Super against similar superannuation funds to show whether the product is competitive with similar
products. We completed this comparison in the areas of fees, investment performance return and investment risk.
- Product assessment
We’ve assessed key areas of FirstChoice Personal Super that are related to member outcomes to determine whether we’re promoting the
financial interests of our members. A summary of the results is completed at the product level.
- Overall product determination
Finally, we’ve made an overall determination on whether we are promoting the financial interests of our members in FirstChoice Personal
Super. This assessment is based on the matters assessed and also factors in anything relevant within the business or externally.
Fees and costs
We aim to provide competitive fees for members and regularly review our fees to improve the financial outcomes for our members. We aim to provide competitive fees for members and continually review the outcomes. The fees and costs for FirstChoice Personal Super are lower than almost three-quarters (73%) of similar products. The fees for FirstChoice Personal Super depend on the portfolio of investment options chosen by the member.
Net investment return
We support members achieving their retirement goals by offering members the choice of 152 investment options. On average, the return for each investment option within FirstChoice Personal Super performed better than half (57%) of comparable investments. The investment returns for FirstChoice Personal Super depend on the portfolio of investment options chosen by the member.
All investments are subject to risk, and different strategies carry different levels of risk depending on the assets that make up the strategy. To measure risk, we assess the ‘risk-adjusted return’. This measures an investment’s performance after taking into account the amount of risk that was taken to achieve it. On average, the risk-adjusted return for the investment options within FirstChoice Personal Super performed better than half (57%) of comparable investments. The risk-adjusted return experienced by a member depends on the portfolio of investment options chosen by the member.
This assessment evaluates the performance of FirstChoice Personal Super in delivering outcomes for our members. Each of these areas are assessed by comparing a range of metrics against relevant benchmarks.
|Fees and costs||Total fees were lower than benchmarks following the repricing on 1 June 2020. Administration fees and advice fees exceeded their benchmarks.
|Options, benefits and facilities||Our members are regular users of key options, benefits and facilities including digital services and our contact centre. Member communications provide an important role in supporting and educating members. We continue to explore opportunities to engage with our members via digital channels, this includes continual investment in our member app which was launched in April 2020. We regularly add new features in response to your feedback. We also continue to make it easier for you to manage your super by simplifying process, including the digitisation of forms – over 75% of our forms are now digitised.
|Investment strategy||Almost three-quarters (72%) of investment options are rated favourably by approved research houses. The selection available within the investment menu is strongly favourable compared with other choice products, however less than half (42%) of the investment options exceeded their disclosed benchmark. This result is consistent with the experience in the broader market, where fund managers have generally struggled to generate returns above the market index on an after-fee basis. Despite this, our investment options have, on average, outperformed comparable peers.
||When comparing across the measures of terms and conditions, premiums and claim times, the product rated favourably to industry benchmarks.
|Insurance fees||Insurance cover is individually underwritten and selected by each member. Premiums as a percentage of members’ estimated salary or account balance exceeds the industry benchmark on affordability, however this is driven by the level of cover chosen by the member.|
|Scale and sustainability
|| The product retains significant scale, however had negative account growth and net cash flow ratio, indicating potential future sustainability concerns. This fund leverages and has the benefit of the broader administration scale of CFS which manages approximately $145bn.
|Operating costs||We take managing member’s money seriously and are disciplined in our management of the fund’s operating expenses. This fund leverages and has the benefit of the broader administration scale of CFS which manages approximately $145bn. The appropriate management of our costs supported our ability to reduce the administration fees charged to members from June 2020. Our assessment of costs considers what we planned to spend and what we did spend. For the year ending 30 June 2020, the Trustee spent more than planned across the business, which supported our ongoing investment in our product and services and other measures to maintain our operations. This additional investment was not passed onto members.|
We will continue to improve member outcomes by understanding members’ needs, enhancing the product offering and remaining focused on delivering for members’ financial interests.