General financial advice
General financial advice may include factual information about financial matters or answers to general questions. An adviser can explain financial jargon, products and concepts – for example, how salary sacrificing works. However, they won’t look at your personal financial situation or make tailored recommendations.
We’re always available to help our members with general information (which doesn’t take into consideration your personal financial situation) about their super, pension or investments .
Colonial First State offers general advice or information free of charge through our Contact Centre, which is available Monday to Friday, 8:30am to 6pm Sydney time.
Get in touch by email or phone
Our team can answer any general questions you have about your Colonial First State super, pension or investments.
Our team members in the Contact Centre can:
- Let you know how to make a super contribution.
- Direct you to the correct form on our website.
- Let you know your current account balance.
- Help you understand the latest statement, letter or email you received from us.
It's also woth looking at the self-service options on FirstNet, your handy member portal.
There's also a range of self-service options for FirstWrap investors.