CFS Edge Adviser Hub

How to track external rollovers

It's easy to track the status of inflight external rollovers into CFS Edge, including SuperStream message details. Simply find your client, navigate to Product details and select the Rollovers tab.  

Monthly performance reports are available for managed accounts 

Each report provides: 

- top 10 holdings 

- monthly performance history (since inception) 

- portfolio profile.

Access the reports here.

You can see managed fund investment data on the Order Pad

When buying or selling managed funds, you can easily access investment data on the trading screen. Simply enter a unit or amount to buy or sell and the Investment data box will pop up on the right of the screen, showing the estimated settlement date. Just scroll down to see more data, including the fund’s annual report, fact sheet, prospectus, and target market determination.  

How to get the most out of sub-accounts 

CFS Edge allows sub-accounts where you can group or bucket assets in different sub holdings within a client’s account. 

You can add more sub-accounts whenever you want and rename existing sub-accounts to suit the investment strategy or, in the case of trusts and SMSFs, to distinguish between underlying owners. 

To edit a sub-account, navigate to the client account > Settings > Account details and click on the ellipsis (three dots) next to each sub-account.

Did you know: You can customise tables

You can include the information you want and export tables in the format that suits you. The Table Editor tool allows you to include which client, account and market data information you want in the table and in the order you want. You can access the Table Editor in the client account Investment Holdings screen and the Research and Clients sidebar apps.  

How to share documents and forms with your clients

1. Navigate to your client’s account.

2. Select Reports and documents.

3. Select Add new document. A new popup window will appear.

4. Choose document category and archive status from the dropdown lists. 

5. Choose YES to make the document visible to your client. 

6. Click Save. 

Enhanced sell down and access to cash

New system rules including default selldowns now prioritise liquid assets. Regular payments reserved 60 days in advance; this may result in additional selldowns on 20 April. It's also now easier to set up payments directly to your clients’ external bank accounts.

Key info on adviser dashboard

New widgets showing clients’ wholesale status and advice fee arrangements, allowing direct action and faster identification of expiring consents and status changes across the entire client book.

Schedule bulk reporting

For up to 100 clients at once, reducing repetitive work and improving oversight. You can choose when to make a report available to your client.

Bulk trading on managed funds

Complete managed fund switches for multiple client accounts in one workflow; with each account receiving confirmation.

Digital in-specie transfers

Complete in-specie asset transfers from IDPS to super and pension in a single guided digital workflow with clear tracking.

Direct pension recontribution

Recontributions to and from pension accounts using the existing workflow.

New family group view in client portal

Your clients will be able to see all (permitted) household accounts at the client level.

Faster super withdrawals

New digital process for advisers to process super withdrawals for eligible conditions of release, meaning clients get paid sooner.

Enhanced performance reporting

With 1 and 3 year performance figures on screen and new consolidated family group reporting.

New adviser-only notifications 

When rollovers out are requested or completed and when wholesale investor status is 60 and 30 days from expiry.

Digitally update reversionary pension beneficiary

Add, edit or remove a reversionary beneficiary directly in CFS Edge.

Work tracker, building on December enhancements

You can now push tasks back to from ‘Awaiting adviser authorisation’ and ‘awaiting adviser approval’ back to ‘Draft’ status for fees and account conversions. Notes are now read only and include explanations for rejected tasks. You can also reassign tasks (created from 20 April) in the Fees, Account conversions and rollovers journeys to better manage your workflow.

Automatic payment of minimum pension

When initiating a transfer, refresh or account closure and the pro rata minimum has not been met, you no longer have to calculate and pay the minimum pension as CFS Edge will do this automatically.

Maximum pension payment option for TTR

CFS Edge now provides the maximum amount option during the account opening process for full and partial transfers.

New maximum transfer amount on the client dashboard 

Showing the breakdown of liabilities.

New performance report options

Detailed view: of performance at the investment level before fees and tax.

Simplified view: of performance at the portfolio level with the ability to choose before fees and tax, after fees and tax, or before fees and after tax.

Progressive cash withdrawals on sell transactions

You can now access funds from managed accounts more quickly by initiating a sell transaction. Effective Monday 16 February, CFS Edge will progressively move cash from a managed account sell transaction into the main cash account as individual asset sell downs occur and cash becomes available.

For clients with buy investment strategies in place, you’ll need to pause these before initiating the sell transaction to prevent the cash being automatically reinvested.

One-off cash withdrawals

If you don’t need to access the cash quickly, you can complete a one-off cash withdrawal as you do today.

If you’re completing a one-off cash withdrawal for a super or pension account and selecting a managed account as part of the sell, you’ll need to pause any reinvestment strategies for the client before initiating this transaction.

Running cash balance

We've reinstated the running cash balance on the cash transaction screen, allowing you to easily track the cumulative cash position without relying on external reports.

Performance reporting

We've reverted a recent change so that the default reporting display is of performance results before fees and tax.

December enhancements

In December we ntroduced enhancements driven by your feedback, delivering improvements that simplify everyday processes and strengthen the overall experience.

Highlights include:  

Ability to prepare advice fee consent documentation in advance of your client meetings, as part of the onboarding process. 

Reduced volume of client notifications freeing up client inboxes and preventing unnecessary concerns being escalated to you.  

Improved visibility of work in progress on your client’s accounts and workflow flexibility. 

Better performance reporting for simpler client conversations. 

Streamlined experience when converting from transition to retirement to account based pensions. 

You can find a detailed pack on these changes here. We've also prepared a short pack to support you in your conversations with clients. 

It’s now easier to transfer existing group insurance cover to CFS Edge

In response to adviser feedback, we’ve made it easier to transfer insurance into CFS Edge. Effective 1 September, you can transfer your clients’ default group insurance cover held with another super fund into AIA’s PPPI retail insurance product — without the need for full underwriting: 

• Transfer up to $350,000 Life/TPD cover (any occupation)
• Transfer up to $5,000 per month Income Protection (max 5-year benefit period)
• Short-form application (just seven medical questions)

The following changes went live on CFS Edge on the weekend of 13-14 September.

Login and security

• Investor login: We've removed the countdown timer to re-request a multi-factor authentication code and simply inform the client when this is available if needed. 
• Multi-factor authentications: Offshore teams can now receive the one-time passcode via email. 

Reporting

• Asset allocation look through: You can see the underlying asset classes for balanced/diversified investments on asset allocation graphs onscreen and in client reports. 
• Cash and investment transaction report: You can customise the report to view only cash transactions, only investment transactions, or both. 

Date and time

We’re standardising date formats to DD-MMM-YYYY across the platform to avoid confusion (e.g. 16-Aug-2025.)

CFS Edge Managed Account port   folio reports are now interactive 

We’ve enhanced the CFS Edge Signature portfolio reports so you can explore portfolio and performance data dynamically. You can filter on portfolio manager, asset class, investment approach and style, risk measure, series and minimum investment. 

Monthly reports are available at the end of the month following the relevant reporting period. The July monthly performance bulletin is available now: read the bulletin. 

Quarterly reports, including manager commentary, will be released at the end of the month following the quarter.

Access the reports. 

The following changes went live on CFS Edge on the weekend of 26-27 July.  

Menu and navigation: The Investment Strategy options are now easier to find, with more intuitive wording.   

Reporting: The performance report has a fresh look and feel, with improved layout, spacing, fonts, and chart display.  

Advice fee wizard: You can upload multiple documents during the advice fee consent process.  

Usability: Account IDs are displayed (in addition to the Account name) in the account widget on the client screen and account types and investment codes are displayed on the trading screen.   

Pension functionality  

You can now:  

• amend the pension payment date for your clients before the account is funded, giving greater flexibility and control, and  
• see details on a real-time display of Condition of Release (COR) and 'Total pension paid this financial year' on the pension details screen, reducing your need to contact us for this information.  

Performance reporting 

We’ve created a user guide to performance reporting on CFS Edge. The guide includes a snapshot of the key differences in reporting between Wrap and Edge. Check out the guide.

Access enhanced reporting

You can now generate reports more easily by quickly selecting at account, client, or family group level. There's also an improved date range selector. 

For family groups and clients with multiple accounts, you can generate consolidated reporting including portfolio valuation, asset allocation, fees and performance. 

We’ve also improved the layout of some reports, including presenting more information on each page.   

Enhancing client reporting remains a priority area with more improvements planned later this year. 

Client notification alerts

For clients with the daily default alert frequency in place, daily email and/or SMS alerts will now cease after seven days. If the client logs into CFS Edge and marks the notification as Read before then, the alerts will cease. 

We've also made some design changes to improve the look and feel of the email alerts, including reducing the terms and conditions wording in the footer. 

You can now keep the same password for 12 months 

We’ve extended the CFS Edge password expiry period, so you and your clients only need to create a new login password every 12 months instead of every three months. 

Access wholesale term deposits 

We’ve made NAB wholesale term deposits available on CFS Edge. 

We’ve resolved an issue related to term deposit rates which are now visible 24/7, so you can view and buy term deposits at any time.  

More choice and flexibility on managed accounts

Signature menu additions: We’ve added the Sandstone Income Portfolio, managed by MST Financial, to the CFS Edge platform. The portfolio offers professionally managed exposure to a diverse mix of credit and income assets with active oversight from MST Financial’s experienced team. 

Switches and transfers: You can now view source and destination accounts and choose from dollar or percentage values when creating an intra-transfer transaction. 

Rebalancing exclusion: You can now pause clients’ managed accounts from being rebalanced in CFS Edge, reducing the risk of delays to functions such as super account transfers. 

Performance history: The new monthly performance bulletin for managed accounts on CFS Edge is now available, located top right. 

Click to chat update

We’ve implemented an update to Click to Chat to improve availability of this popular communication channel. 

Need help?  

The red Need help tab has been replaced with a navy blue circular icon. It still has all the same resources, including FAQs, guides and videos.  

IDPS in-specie transfer to super

We’ve updated the Asset Transfers Out and Asset Transfers In tool so you can use it to complete an IDPS transfer to super in CFS Edge. 

This means you don’t need to sell down investments to transfer into super and holdings will be transferred faster.

You can find a guide to this process in the Need Help menu in CFS Edge.