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We’re preparing to launch Multi-Factor Authentication (MFA) for adviser access to FirstNet and the FirstChoice contact centre in early 2026.
What are the benefits of MFA?
MFA is a simple and effective way to give you and your clients an extra layer of protection against unauthorised access, fraud and scams, on top of the range of fraud and IT security controls already in place in FirstChoice.
How will MFA work?
It’s fast and simple; when you log into FirstNet or call us, a one-time pin code (OTP) will be sent to you via text message or an authenticator app, using the mobile number on your account.
When you log into FirstNet: You’ll be prompted to enter the OTP, after you enter your username and password.
When you call us: A contact centre representative will ask you to read out the OTP to them.
This process is designed to enhance the security of client information while minimising disruption to your experience.
How to get ready for MFA
- Ensure all staff who either use FirstNet or the FirstChoice contact centre have a FirstNet login (OIN). Delegates will need a FirstNet login for each primary OIN (adviser or Authorised Corporate Representative) they support.
- Check each FirstNet login has individual mobile and email details registered.
See how to set up new FirstNet logins and update contact details in FirstNet.
If you’re not prepared for MFA when it comes into effect, you may not be able to access FirstNet or discuss client account information with our contact centre.
Frequently asked questions
You can find questions and answers on MFA here.
We're here to help
We’ll be in touch over the coming months to ensure you’re ready for this extra layer of protection.
If you have any questions, you can call us on 13 18 36 or contact your local Business Development Team.
We're here to help
Get in touch
For adviser services contact us 8:30am - 6pm (Sydney time) Monday to Friday.
FirstTech: 9am - 5:30pm Monday to Friday.
Adviser use only
Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments. This document is based on current requirements and laws as at the date of this email. While all care has been taken in preparing the information contained in this document (using reliable and accurate sources), to the extent permitted by law, no one including AIL or CFSIL, nor any related parties, their employees or directors, accept responsibility for loss suffered by anyone from reliance on this information. This document provides general information for the adviser only and is not to be handed to any investor. It doesn‘t take into account anyone’s individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at www.cfs.com.au/tmd, which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) before making any recommendations to a client. The PDS and FSG can be obtained from www.cfs.com.au or by calling us on 13 18 36.