Contact Us
Be aware of scams involving Coronavirus! Visit the Stay Smart Online website for information about Coronavirus scams and how to stay safe. If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help. Additionally, you can visit the Moneysmart website for more information on how to spot a scam. Note: we will never ask for your password for your Colonial First State account. Please be vigilant and double check any emails or phone calls you receive about pension, super or investment accounts. |
We’re here to help.
Phone enquiries Monday to Friday, 8am to 7pm (Sydney time).
You’ll find convenient options for contacting us listed below.
Do you need access to an interpreter? Please ask us at the beginning of the call to arrange this service for you.
MEMBERS
Contact your financial adviser or:
Phone: 13 13 36
Overseas: +61 2 8397 1100
Address: GPO Box 3956 Sydney NSW 2001
or
Reply Paid 27 Sydney NSW 2001
FIRSTCHOICE EMPLOYERS
If you have a plan adviser, please call them direct or:
Phone: 1300 654 666
Overseas: +61 2 8397 1100
Address: GPO Box 3956 Sydney NSW 2001
or
Reply Paid 27 Sydney NSW 2001
NATIONAL RELAY SERVICE
If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can call us via the National Relay Service (NRS).
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
FIRSTWRAP MEMBERS
Contact your financial adviser or:
Phone: 1300 769 619
Overseas: +61 3 8518 8420
Address: Locked Bag 3460, GPO Melbourne VIC 3001
| If you do not have a financial adviser: |
ESSENTIAL SUPER MEMBERS
Phone: 13 4074
Overseas: +61 2 9303 3000
Visit: commbank.com.au/super
Address: GPO Box 3912 Sydney NSW 2001
or
Reply Paid 86495 Sydney NSW 2001
COMPLAINTS POLICY
If you have a problem or a complaint, please contact us so we can fix the problem. You can call us or Submit Feedback or see our Complaints Policy.