Discover the answers to commonly asked questions regarding FirstNet.
How do I find my Member ID (OIN)?
Your Member ID (OIN) is the username to access your account in FirstNet, our secure online portal.
FirstNet – your handy member portal
Access your account anytime through our secure online portal, FirstNet.
How to login and reset your password?
If you’re having trouble with FirstNet access or password resets, please follow these instructions to get back on.
How to update your account details?
It’s important to keep your details up to date so you don't miss any information from us about your account
How to view your statement online?
You can view your statement easily through FirstNet, our secure online portal.
How to change your investments?
You can switch your investment choices anytime by logging into FirstNet, our secure online portal.
How to submit your forms online via e-post?
It depends on what kind of account you have, as outlined below.
Accessing Centrelink pension/income details
There’s an easy way to view your Centrelink pension/income schedule. Simply log in to FirstNet, our secure online portal.
Access your account using the mobile app
You can check your balance anytime with our handy mobile app.
Withdraw from your investments account
This could be a great option if you need a lump sum of money to cover a big purchase, holiday or unexpected expense.
Where can you find your account number?
You can find your 12 digit account number online by logging in to FirstNet, or on your most recent account statement.
Change your communications preferences
Choose how to receive communications in a way that suits you, - and potentially supports the environment.
Useful tools
Budget Tool
If you’re planning your financial future, a great place to start is to understand where you are today.
Retirement Calculator
Quickly and easily estimate how much super you may have in retirement and how much you may need.
Find an adviser
Call us or talk to an adviser about your Super needs today.
Unleash in ways you never thought possible
Get in touch
Get in touch with us online or call us
8:30am to 6pm AEST Monday to Friday.
Find a financial adviser
Use our tool to find professional financial advice,
local to you.
Download mobile app
Track your balance and see your
transactions history from anywhere.
Things you should know
Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments.
Information on this webpage is provided by AIL and CFSIL. It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at https://www.cfs.com.au/tmd which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the PDS and FSG at www.cfs.com.au or by calling us on 13 13 36.